FAQ: The Ultimate Travel Shoe 2.0 - Tropicfeel
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why Kickstarter?

Three main reasons:

  • Discount of up to 48% compared to the retail price
  • Be the first to have them, even before they are launched to the market
  • Being part of a unique global community
Last updated: April 16, 2019 06:18

How do I back your project?

By pre-ordering the product. That means you'll get it once it's produced. Besides getting the product itself, you’re also joining a community.

Last updated: April 16, 2019 06:18

How do I pledge (pre-order my Tropicfeel Shoes)?

In order to pledge, click on “Back this project”. You'll get to select your shipping country and choose your desired pledge level and reward.

Last updated: April 16, 2019 06:18

When do I choose the color and size?

You'll only have to make those decisions after the campaign ends. Once it's over, you'll be sent a survey to fill out your preferred rewards, color, size, exact shipping address and more.

Last updated: April 16, 2019 06:18

When will I get my shoes?

Canyon shoes are set to ship in August 2019. Depending on your survey number, you'll get them sometime between August-September. Please note that this is an estimate, as you're pre-ordering and production delays could arise.

Last updated: April 16, 2019 06:18

What is your exchange & refund policy?

Orders from 'backers' are no real 'purchases' per se, but rather a contribution with a 'reward' in return for believing in and for funding the project. That's why refunds of contributions are not available for our project on this platform. The support we get from our backers is what enables us to grow and choose crowdfunding as our business model.

Sizing exchanges will be available:

We're offering a friendly exchange! You'll only have to cover the costs of shipping them back to the nearest hub and we'll be taking care of fees in sending you the correct pair.

You have 15 days from delivery to make an exchange.

Last updated: June 07, 2019 04:07

Are you offering friendly shipping?

We offer worldwide free shipping.

We ship from our warehouse in Hong Kong using Hong Kong Post International E Express to your doorstep (being the fastest and safest way). Additional taxes could apply depending on each country duties regulation.

Last updated: April 16, 2019 06:18

Why should I buy Canyon?

We have designed our best travel shoe yet. A shoe in line with our design principles: versatile design, superior comfort and sustainability. We bring you the only shoe you need to pack. An all-terrain sneakers that is great for the city and great for the outdoors, providing the technical outsole materials of hiking shoes.

Last updated: April 16, 2019 06:19

How sustainable Canyon are?

Recycled bottles: 3.5 recycled plastic bottles per pair find new life as Canyon upper 3D space mesh. Algae bloom: we are transforming an ecological problem into a real-world solution for our super comfy outsoles and insoles Organic Cassava: Our packaging is made from natural Cassava. Because the single plastic use must disappear and stop generating waste.

Last updated: April 16, 2019 06:19

Are Canyon water friendly?

Yes of course! We designed Canyon thinking on how we can get the best breathability and drainage on each detail. Thanks to some evacuation channels on the outsole and the design of the fabrics the shoes will dry very quickly.

Last updated: April 16, 2019 06:19

What size should I order?

Canyon go from EU36 to EU47.

Here's a few tips to help you to find the perfect fit:

  1. Take 2-3 of your current summer sneakers.
  2. Find the centimeters/JP* size of those sneakers, it’s their maximum fit.
  3. Check our size chart considering the centimeters and choose smartly your size.

*JP means Japan, their size is in millimeters. You need to convert millimeters to centimeters.

If you are between sizes:

Size up for a more relaxed fit or size down for a snug fit!

Last updated: April 26, 2019 00:32

Are they washable?

Canyon shoes are very easy to wash: 1.Remove the insoles and laces 2.Throw the sneakers in washing machine on short cycle at maximum 30º 3. Wash the insoles by hand for better results. 4. Do not tumble dry

Last updated: April 16, 2019 06:19

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://the-ultimate-travel-shoe-20-tropicfeel.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://the-ultimate-travel-shoe-20-tropicfeel.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account! You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at https://the-ultimate-travel-shoe-20-tropicfeel.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please email us at support@backerkit.com. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://the-ultimate-travel-shoe-20-tropicfeel.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support! We will ask you to verify that you are the account holder, and to provide the email address to which you’d like to update. You can verify by either of the following methods:

* Write in to support@backerkit.com from the old email address you want to change. Let us also know the new email address to which you want to update.

* Send us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc)

How do I delete my backer account?

Email BackerKit support directly at support@backerkit.com. If you delete your account, you will still be able to access your surveys in the future – no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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